Expert Services Senior Practice Manager

Systech is seeking to hire a Senior Practice Manager for its Expert Services division.

We believe that Systech is a “disruptor” within the construction claims world as we are the only consultancy able to provide a complete single point solution to clients’ needs.

Systech is in the unique and enviable position of having a coordinated claims consultancy, expert witness services offering, and law firm offering, the benefits of which are being increasingly recognised by our international contractor clients around the world.

Systech has a clear vision for its expert services division, and its ability to provide a single-point solution uniquely positions Systech to provide a joined-up and commercially competitive solution to its clients.

This is a key new role in the business and an exciting opportunity for someone who has experience promoting professional services to law firms in the UK and internationally.

The successful applicant will possess an understanding of alternative dispute resolution (ADR) within the construction industry and has the communication and negotiation skills to secure expert appointments for Systech.

Performance will be assessed based on the individual’s ability to enhance Systech’s brand and generate sales within the expert services field, but it will also include department administration duties.

Responsibilities and duties
Business development and marketing:

• Promoting Systech’s Experts and selling their services to clients and potential clients
• Utilise your network of solicitor firms to introduce Systech Expert Services
• Work collaboratively with the marketing team to support Systech’s business development initiatives
• Developing professional relationships with clients or potential clients of Systech to help increase or maintain the level of instructions received from them.
• Communicating with instructing solicitors and clients by telephone, email or in person, in a professional and timely manner in relation to all aspects of work for Systech
• Relationship management with partner law firms working on Systech Law joint-venture opportunities
• Manage and update Systech’s CRM to ensure senior management are up to date on the opportunity pipeline

Administration and management:

• Department development
• Diary & department management
• Allocation of work across Systech expert services
• Negotiating and agreeing fees for Systech’s Experts
• Conflict management and avoidance
• Establishment and ongoing delivery of strategic plan for expert services
• Compliance

Desired skills and experience

• Demonstrable track record for winning work on behalf of a professional services business
• Experience presenting
• A detailed understanding of construction dispute resolution
• A network of law firms that you have sold to previously
• Commercially astute and an effective negotiator
• Strong communication and interpersonal skills
• Extrovert nature
• Honest and trustworthy
• Ambitious and motivated to succeed
• Collaborative
• Happy to work remotely with occasional international travel

Benefits

• An opportunity to contribute to, and shape the expert services business plan
• Direct interaction with the business shareholders
• Competitive basic salary
• Performance related bonus
• Flexible working environment
• Diverse and interesting role with influence

Company overview

Established in 1991, Systech provides responsive, high quality multi-disciplinary services, including expert witness, to support the delivery of global construction, infrastructure, and energy projects. Our 500 professionals are lead by a long term established senior management team to deliver services over the full lifespan of projects - from bid to handover - from our offices across Europe, the Middle East and Africa, Asia Pacific and the Americas.

We are recognised as a top 10 consultancy by Building Magazine and we work for both contractor and owner organisations giving us a unique understanding of their commercial drivers and objectives. Innovation and creativity is important to us and we have in-house developed initiatives including visualisations to clearly communicate complex dispute issues, delay analysis software with market leading daily reporting and apps to prepare contemporary project records.